Everyone hates paying extra money to check a bag when flying, but a group of US soldiers returning home from Afghanistan recently were particularly irked.
According to the soldiers, the US Army has an agreement with Delta in place where they can check 4 bags (Delta claims the 4 bag policy was for first class passengers only, but has since changed their policy so any soldiers can check 4 bags). Each soldier was charged $200 to check their 4th bag, which one soldier was carrying the weapon he was issued by the US Army.
While on their flight home, two US soldiers made a video and posted it on YouTube, explaining their frustrations with Delta. While the video doesn’t have a significant number of views yet, it is quickly gaining attention, and Delta decided to put out this fire before they had a United Breaks Guitars situation on their hands. Since the video was published, Delta says they have changed their policy so that any US soldier can have 4 bags on a flight.
The debate about which party misunderstood the policy can be determined by Delta and the US Army. However, Delta deserves kudos for understanding the power that this video could have, and acting swiftly to resolve the issue before it got out of hand.
I’ve done my best over the past several weeks to block out all of the royal wedding hoopla, and I think I’ve done a pretty good job. In fact, I didn’t even know the royal wedding was tomorrow until someone informed me they will be watching it tomorrow morning (EDT).
Regardless my my ignorance, this wedding is receiving a lot of attention, and businesses are trying to capitalize. While some attempts are a bit lame (i.e.: cardboard cutouts), T-Mobile did an absolutely brilliant job of capturing attention with a hilarious spoof of the popular JK Wedding Entrance Dance, which was also imitated on The Office.
This kind of marketing is so smart and creative, and reminds me of what Old Spice did last July. In case you haven’t seen the video, it’s embedded below.
This morning Gizmodo reported that Cisco has “axed the Flip cam.” The Flip video camera has been a great companion to many a PR professional at trade shows, conferences, industry events and for one-on-one Q&As. A moment of silence, please.
Jenna Wortham, a tech reporter for the New York Times, reacted via her Twitter account @jennydeluxe:
She is absolutely right. The “Swiss army-like smartphones” she is describing are going to become a one-stop shop for all your content creation needs. I am going to toss tablets into that ring too – the iPad 2, the Samsung Galaxy Tab and the like. What will be next, the death of the digital camera?
In a salute to the absolute supremacy of smartphones, I dedicate this song:
What do you think, readers? What device will disappear next?
Every PR/Marketing person dreams of being the genius mind behind a successful viral video. In 2011 content creation is king and producing an entertaining and informative video to raise brand awareness is a high priority for any PR/Marketing team.
Enter this superb infographic posted by Mashable. Seriously, superb. There are several valuable statistics illustrated here covering everything from the length of the video to the best sites to promote it on. Check it out:
- Videos that clock in at 15 seconds get circulated 37% more than longer clips
- People share video on Facebook 218% more than via email and Twitter combined
- Women account for 57% of social video views
This morning Leena Rao reported for Tech Crunch that Skype has launched Skype 5.0 with new features, most signifcantly, intergration with Facebook. While Skype has become the standard go-to for video calling, there was no social aspect to the service. Rao described the new integration:
“After logging in via Facebook Connect, you’ll be able to see your Facebook News Feed with the Skype interface, post status updates that can be synced with your Skype mood message and comment and like friends’ updates and wall posts.”
As a Skype user, I am thrilled to know that I can now access my entire Facebook social network and enjoy the free Skype services (phone calls and video calling) with all my Facebook friends. It will be interesting if the two companies collaborate to add new dimensions to this partnership for their joint users.
In addition to integrating with Facebook, the New York Times reported two weeks ago that Skype has also struck a deal with Avaya to intergrate with corporte phone systems. Verne Kopytoff detailed the news:
“Hoping to make inroads into big businesses, Skype joined on Wednesday with Avaya, a major seller of corporate phone systems. As part of the deal, Avaya will integrate Skype into its bundle of products for customers in the United States. . . Skype and Avaya both say that Skype could be used in calls centers and by sales staff. The technology would reduce corporate phone bills and allow consumers who use Skype to call companies free from a computer.“
While the Skype products may seem simple, their strategic decisions to align with the largest social network and a major telecommunications provider for businesses is nothing short of genius.
Early this week Universal Pictures invited RaceTalk to attend a private screening of the documentary “Catfish.” Given our extensive coverage of social media, and particularly Facebook, the studio felt we were the perfect viewers.
The film follows a young, New York City based photographer, Yaniv “Nev” Shulman as he forms relationships with a family in Michigan. After seeing one of Nev’s photographs in the New York Sun, this Michigan family sends him a painting of his photograph, done by their eight year old daughter Abby.
Nev winds up “friending” Abby’s mother, father, sister, brother and more via Facebook and communicates with them regularly. Over the coming months they share countless emails, Facebook messages, phone calls, photos, videos, song recordings, and of course, more paintings. Eventually, Nev begins to form a romantic bond with Abby’s older sister Megan. He talks to her every day on the phone, via text, email and she sends photos and recordings of her singing songs she wrote for him.
One evening Nev discovers via the power of Google and YouTube, that Megan has been sending music recordings that are in fact stolen from an artist named Amy Karney. When he confronts her about it, she becomes frazzled and overly emotional. From this conversation on, things with Megan and the entire family begin to unravel. In an attempt to get some closure on what now feels like a mountain of lies, Nev and the two film makers (his older brother Ariel and their friend Henry) decide to drive to Ipsheming, Michigan to meet the family in person and uncover the truth.
Without spoiling the ending, because if you are an active user of Facebook you must see this movie, I will say that “Catfish” caused me to rethink my personal approach to Facebook. As a PR professional, we counsel our clients on the use of social media and the real-time web, and encourage them to share, share often, and share with complete transparency. We position social media as an easy, low cost way to reach your target audience on the websites and applications they are already using. Personally, we do the same. We use our Facebook profiles to share photos, videos, articles we enjoy, blog posts we write and more. Facebook has become so ubiquitous; we behave this way without question.
In David Kirkpatrick’s book “The Facebook Effect” he chronicles the early days of Facebook when a user was required to have a college, .edu email address to join. Mark Zuckerberg felt the university email address provided a level of authenticity that you are who you say you are. Once Facebook was opened broadly, and that requirement disappeared, you could use any email address to sign up, even a fake one.
“Catfish” demonstrates that the internet and in this case Facebook, allows users to not only share content, but to also steal content; to poach photos, videos, music and more and re-purpose it for their own use. The current explosion of content on the internet and social networks provides users with the ability to pluck content off the web and create an entire identity with stolen information.
Nev is still an active user of Facebook. His experiences have not diminished his use of the network. However, “Catfish” will force you to re-think the way you use Facebook and exactly how open you want to be with your personal information and the people you allow into your network. This film is a haunting, brutally real look at the power of social media.
Back in April I wrote about Jeff Pulver’s 140 Character Conference that was taking place in New York City. I praised the conference and its attendees for providing advice on social media best practices live from the event. The live tweeting was so impressive I felt like I was there in the auditorium.
Yesterday, I actually was in the auditorium as Pulver brought his traveling conference to Boston for the first time. The conference began at 9:00 am and went until 6:00 pm with over 61 speakers on the roster. Each group that took the stage had 10 minutes to share how Twitter and/or the real-time web have impacted their goals professionally and personally. Below, a few highlights from the day:
Jeff Pulver, @jeffpulver – Check out Pulver’s opening remarks to kick off the day:
John Daley, @Boston_Police – Daley, deputy superintendent for the Boston Police, shared that the department is using Twitter to broadcast vital, public safety information to the city of Boston and their broader Twitter followers. The police see Twitter as an effective way to disseminate critical information in real-time. Daley also noted that citizens have begun reporting crimes to the police via Twitter. They tweet updates and photos, typically of crimes they consider “too small” to dial 911. Who knew!
C.C. Chapman, @cc_chapman – C.C. is on a mission. A mission to give dads who blog as much power and recognition as the infamous “mommy bloggers.” During what was by far the most animated speech of the day, C.C. shared his personal quest to force consumer brands to recognize fathers as a key sales demographic. Marketers, pay attention. The dads have wallets too.
Patrick Larkin, @bhsprincipal – Larkin is the principal of Burlington High School where he is trying to bring the school into the digital revolution. In addition to teaching a Web 2.0 class to his students, Larkin is working to educate families on the importance of digital education for students. During his panel, Larkin said, “We need to teach our children to use social media. Without that, the diploma doesn’t mean much.”
Amanda Palmer, @amandapalmer – Palmer, best known as part of the musical group the Dresden Dolls, shared with the audience that, “I was able to ditch my management and my record label to launch an album all via the internet.” She went on to say how her Twitter followers have been incredibly supportive and a resource she didn’t realize would be so critical. She said, “Life is becoming easier, faster and cheaper as we harness the power of social media.” Rock on, Amanda!
Georgy Cohen, @radiofreegeorgy – Cohen is the managing editor of web communications for Tufts University and has one of the best understandings of the power of social media that I have encountered. Not only does she see the value in active social media platforms for the university, but she is consistently engaging with students, staff and alumni to build meaningful relationships. Cohen hit the nail on the head when she said, “We have to be in the ‘now’ because our brands already are, whether we are or not.” I was also impressed by Cohen’s decision to harness the strength of content creation and launch a Tufts website called Jumble (their mascot is the Jumbo) to aggregate all of the best content created by students, staff and alumni. For colleges and university seeking social media best practices, look no further than Tufts.
Chris Brogan, @chrisbrogan – Brogan, a high profile social media player, author and the president of New Marketing Labs, spoke to the group about Twitter and other web applications simply serving as a platform for larger goals. In one of the best quotes of the day he quipped, “No one ever asked Hemmingway what kind of pencil he wrote with. Don’t ask me what blog platform I use! That’s not the point.” View Brogan’s entire talk here:
For more information on the speakers at the Boston 140 Characters Conference, check out my live updates @MollyGaller on Twitter or the #140conf hashtag.
At the close of the event, Pulver said, “This conference is not a tech event, it’s a life event.” Thank you, Jeff Pulver, for a superb day that reminds us all that the next big thing could be just a tweet away.
Infographics are quickly becoming a media and public relations industry buzz word / topic. Why you ask? Two major reasons. As corporations continue to shift into their role as media companies and content curators, they’re realizing the opportunity to package interesting data to the media and consumers in new ways. More importantly, media organizations and editors are now focusing on finding new ways to engage their readership. Infographics happen to solve both of these problems by packaging data in a way that makes it both engaging and easy to read.
A few weeks ago I sat down with Sam Whitmore of Sam Whitmore’s Media Survey for Racepoint Group’s video newsletter to discuss how brands and agencies can leverage infographics and why they’re becoming the “new slide shows” for media outlets desperate for engaging content. While Sam cautioned that infographics aren’t B-roll (most media outlets like to play a role in building them), he did pass along some interesting insight into how PR practitioners and marketers can leverage the media’s interest in this new category of content.
For more insight on infographics, along with the latest news and trends in marketing, PR and communications in the technology space subscribe to Racepoint’s “The Point: Tech Edition.
Last night Racepoint Group hosted an event about social media and its return on investment (ROI). As social media continues to become a larger focal point in public relations and marketing campaigns, it’s critical to understand how to articulate it’s value to clients.
Last night’s event centered around a panel discussion with three social media experts: Larry Weber, Chairman of Racepoint Group, Erik Qualman, author of Socialnomics and Mike Volpe, VP of Inbound Marketing for HubSpot.
After Larry Weber’s opening remarks, Qualman shared how he first dipped his toe into the digital space by sending a company-wide email instead of the standard hard copy memo. View his story here:
Volpe was up next and shared with the group the origins of his marketing career and the way tracking and reporting on ROI is evolving. Watch him provide tips here:
The evening was full of tremendous ideas and recommendations. The five big takeaways from the panel were:
1) Social media is not about technology. It’s about human interaction. It’s about sharing information and making connections. People who are intimidated by the technology aspect of engaging in social media should not view the applications as a hurdle. It’s simply the current mechanism to maintain relationships and reach out to new people.
2) When it comes to tracking social media, its important to focus not only on the quantitative (number of followers, number of re-postings) but also the qualitative. We need to take into account engagement and tone. Qualman said, “If social media is so trackable, we should just have robots running things. The human element is necessary here.”
3) Everyone and anyone can be a content creator, a publisher, a media property. As we shift away from traditional print and broadcast media, both we and our clients have the opportunity to get innovative and create and distribute our own content. Additionally, content creation should not be isolated to the PR and marketing staff. Volpe shared that, “50% of HubSpot employees have written posts for the HubSpot blog.”
4) Although much of PR and marketing is based in the written word, we need to start thinking more visually. We need to tell stories through pictures and videos. We need to make our content more authentic and dynamic.
5) On a personal level, Volpe stated, “The new resume is what comes up in Google when I type in your name.” As digital and social media continue to play an increasingly vital role in our PR and marketing efforts, we too have a digital and social persona, and that is now what employers are most interested in.
Thank you to Erik Qualman and Mike Volpe for joining us at Racepoint Group last night and providing such pragmatic, realistic, useful and inspiring guidance on the social media ROI frontier. Be sure to follow @equalman and @mvolpe on Twitter for real time updates on their social media adventures. You can also view all the live commentary during the event with the #smroi hashtag here.
According to Russell Adams’ post for the Wall Street Journal’s Digits blog, Conde Nast is working with Activate to launch the iPad application in the fourth quarter. Adams writes, “Though Gourmet Live is free to download, people who surpass a certain threshold of usage will be prompted to sign up for a membership.” Sounds a bit like a magazine subscription, no? Just the way you can access a magazine’s website and peruse the content for free, but they save the best content for the pages of the magazine; a reward to their loyal subscribers.
Conde Nast already has iPad applications for three of its magazines – GQ, Vanity Fair and Wired – with plans to launch apps for Glamour and The New Yorker as well. Could it be that print magazines will soon be a thing of the past? Will your beach reading now be exclusive to your mobile device?
Conde Nast’s Chief Executive Chuck Townsend isn’t exactly denying it. He told the Wall Street Journal, “The future of Conde Nast is a consumer marketing machine.” I find this statement particularly compelling. Rather than positioning Conde Nast as a publishing house, Townsend is shifting the company’s direction to focus in a more targeted manner at reaching consumers exactly where they are – on their mobile device.
Check out a preview of the Gourmet Live iPad application below:
