A few months ago I finally decided to try out Foursquare, after getting a few different invitations to the service. I quickly set up an account and checked in at a few different places (the office, JP Licks, Starbucks and others). I also used the tips tab to see what other people enjoyed at certain restaurants. One day I was in a new area and needed to find lunch. I ended up at a local pizza shop that had good reviews on foursquare.
After my trial period with Foursquare, I’ve decided that I only enjoy certain features of the social network. It’s great being able to get tips from people that have been to restaurants already, and I will continue to use this feature going forward. However, I really do not want people to know where I am at all times. Since I’m already using Facebook and Twitter (and anyone that is truly a friend follows my updates on Facebook) there is no need to provide another audience with my whereabouts. Foursquare can get a little too personal, especially if it’s letting strangers (i.e.: online friends and others) know my location, especially if I’m away on vacation. (Yes, location-based networks help thieves).
Having reached this decision, I am now using Foursquare in conjunction with Yelp, as a tool that can help me find location places and check reviews. This is how Foursquare provides value to me.
My question is if other feel the same way. Do you believe that foursquare is a little too personal? And how is it different then Twitter or other open social networks?
Today is the first day of the annual South by Southwest (SXSW) conference in Austin, TX. From all corners of the earth musicians, film makers and techies join forces for a week of round the clock events and celebrations.
This year, taking center stage on the tech side are GPS based social networks. If you are an active Twitter user, you have seen these updates in your feed. Perhaps a friend has announced they’ve become the mayor of Starbucks thanks to Foursquare. These social networks are becoming more popular and their hope is to become widely adopted by the end of this week.
Caroline Waxler wrote a piece today for Fortune magazine’s Brainstorm Tech blog in which she explains that two heavy hitters in the location-tagging social network space, Foursquare and Austin based hometown hero Gowalla, are viewing South by Southwest as the perfect venue to show their network’s superiority. On the head-to-head match up she writes:
“This is so closely watched at South by Southwest not because people feel like they’re witnessing magic but more for two reasons: One, everyone loves a good rivalry and two, South By Southwest attendees by definition love to geek out. (It’s affectionately known as “spring break for nerds.”) And, what better way to do that than to compete over who is the top visitor to the various venues associated with it? Foursquare is even giving out temporary tattoos to commemorate those achievements.”
“For start-up hopefuls, capturing the fancy of the attendees is almost as important as checking out the panels and parties. The high concentration of tech savants supplies a rare opportunity for companies to woo the eyes and clicks of early adopters and influential Twitter users and bloggers capable of elevating their sites and services out of obscurity.”
SXSW runs today through Sunday March 21st and in that time frame Foursquare and Gowalla hope that the heavy hitters in tech will not only adopt their social networks into their daily lives, but spread the word to the masses. One location at a time.
Reuters issued their social media policy to employees yesterday, and the one thing that’s attracting the most attention is a policy that news should be broken on Reuters.com, not on Twitter:
As with blogging within Reuters News, you should make sure that if you have hard news content that it is broken first via the wire. Don’t scoop the wire. NB this does not apply if you are ‘retweeting’ (re-publishing) someone else’s scoop.
The policy also notes that Reuters employees should have the word “Reuters” in their Twitter user-name and all tweets from that account should be professional, not personal. Facebook and Wikipedia are also briefly discussed, but the breaking news element is quite interesting.
For a while now, reporters have been scrambling to break news first. on Twitter websites, blogs, or anywhere possible. Embargoes are almost entirely a thing of the past (according to TechCrunch they already are the past), and some companies are breaking their own embargoes on Twitter.
So why is Reuters opposed to reporters breaking stories on Twitter?
Quite simply, reporters that have a large, intense Twitter presence are able to turn themselves into a brand, while Reuters and other media outlets want the company to remain the strongest brand. When Bloomberg took over BusinessWeek and sent a significant number of journalists packing, it was the well-known visible people who were laid off. Reuters’ social media policy is meant to keep their reporters reporting factual and reliable news, instead of participating in a second-by-second race to break every last little piece of news.
Today Racepoint Group is launching a new offering – Racepoint Labs – to help companies, communities, causes and countries leverage the power of social media. To mark this launch we sat down with W2 founder Larry Weber, to get his thoughts on what this means for the overall digital marketing landscape.
Any movie buff could tell you that the Academy Awards telecast is scheduled for this Sunday March 7th. They have seen the nominated films, they have watched the awards shows all season, and they are eager to view the most coveted validation of film success – the awarding of the golden man we call Oscar.
What they might not know, is while they are surfing the web for real time updates, photos and behind the scenes videos, E! Entertainment and Google will be teaming up to capitalize on their interest with real-time updates to E’s internet advertising.
Emily Steel of the Wall Street Journal reported yesterday, “If a celebrity makes a red-carpet appearance wearing outlandish attire or an award winner makes a newsworthy speech, E will alter its Oscars-related ads within minutes. The media company’s goal is to make sure consumers searching for the subject on the Web find their way to E’s online photo galleries, live blogs and fashion-police critiques.”
Suzanne Kolb, president of marketing, news and online for E! Entertainment, says “The live updates to search ads will help position our online coverage at the top of the Google search results for people seeking Academy Awards-related content,” and really, nothing beats landing at the top of the Google results.
Despite their strategic efforts to optimize results during the Oscar telecast, E! is not broadcasting the show, ABC is. Not one to be outdone, ABC is turning to the web to take advantage of real time, web based interaction as well.
Steel reports, “New features this year on the Walt Disney network include tie-ins with microblogging site Twitter, interactive games and a live video stream from the red carpet, where hosts will interview nominees. Through a partnership with social-networking site Facebook, viewers will be able to submit questions live.”
While television spectacles like the NFL’s Super Bowl tend to attract major television advertising dollars, it seems the Oscars advertisers are more interested in the web.
If this trend continues, could we have commercial free awards show broadcasts in our future? A girl can dream.
ExactTarget made fairly big news on Tuesday with their acquisition of CoTweet. The email marketing and one-to-one marketing provider acquired the popular Web-based platform that allows companies to manage multiple Twitter accounts from a single dashboard. To date, CoTweet has teamed with brands such as Whole Foods, Starbucks, JetBlue, Ford, Pepsi, Sprint and Coca-Cola to effectively manage global Twitter engagement. So what does an email marketer want with a Twitter platform?
What they originally have planned for the service, may shed some light on that. According the their release, CoTweet will operate in San Francisco as a business unit of ExactTarget and will lead the company’s social media product development. CoTweet co-founder and chief executive Jesse Engle will also lead the San Francisco operation and spearhead the creation and expansion of the company’s social media lab.
“What we’re seeing in the market is organizations are moving quickly to try to capture the potential of social, but are discovering that it’s siloed and not integrated effectively with other forms of digital communications,” said Scott Dorsey, ExactTarget co-founder and chief executive officer. “By combining the power of ExactTarget and CoTweet, we can provide businesses a complete solution to tie together all forms of interactive communications and drive deeper customer engagement online.”
An end-to-end marketing tool, which includes social media functionality could be huge, but initially I would have some fears with an email marketing company (synonymous in some consumers’ eyes with spam), imploring similar tactics with social media. Do they really understand the back and forth engagement between consumers and brands that makes Twitter what it is? It doesn’t sound like Jesse Engle of CoTweet has that fear.
“We see a huge opportunity to build on ExactTarget’s incredible business and customer relationships to help companies drive more measurable value from social media,” said Engle. “As part of ExactTarget, we’ll have the global resources to cement our early lead, rapidly expand our platform and develop the next generation of social media communication tools.”
Perhaps then, they do understand the difference in the social media channel. If it allows for CoTweet to build on their services and offer more real-time measurement and CRM functionality then I’m all for it. If they can apply email measurement and CRM to social, and even mobile, ExactTarget could turn the acquisition into a future leadership position in the holistic Web marketing space.
According to new data released by Nielsen today, global users spent more than five and a half hours on social networking sites like Facebook and Twitter in December 2009, an 82% increase from the same time last year.
Facebook continues to show the most global engagement with users spending an average of nearly six hours on the site for December 2009. Twitter on the other hand, wrapped up the calendar year with 579% growth in unique views (UV’s). However, UV’s for the site dropped 5% from November 2009; a possible sign that the company’s hockey stick growth may have peaked.
Looking closer to home, U.S. social media users are also spending more of their free time on social networks with total minutes increasing 210% year-over-year and the average time per person increasing 143% year-over-year in December 2009.
Yesterday afternoon, Ryan Seacrest, the host of FOX’s reality television singing competition American Idol announced via his blog that FOX would allow the recently cast Top 24 contestants to use Facebook, Twitter and MySpace during the competition.
He wrote, “In a testament to the undeniable influence of social media in today’s day in age, American Idol producers and network executives, after nine seasons have finally agreed to allow contestants to maintain social networking profiles on Twitter, Facebook and Myspace. In previous seasons, all social networking was banned, and any pre-existing profiles were deleted prior to the start of live shows. While we’re still unaware of the exact ‘rules of engagement’ for these profiles, considering they were all custom-made by FOX, we can imagine producers have established ground rules for what’s kosher to be discussed on Twitter and elsewhere.”
While it is unclear what exactly the ground rules are, FOX has created each contestant’s social media profile themselves, taking control before the contestants even begin pushing out information into the social media universe.
While I respect FOX’s attempt to keep up with the demand for a social media presence, creating profiles for the contestants and providing guidelines for what they can discuss seems to defeat the purpose of following their personal accounts. Why not just have a general American Idol profile and push out general, non-spoiler updates?
When the phone lines are open, I’d like to cast a vote for authenticity, please.
Today Facebook turns 6 years old. While most 6 year olds are navigating the perilous world of first grade and still learning to dress themselves, Facebook is a prodigy.
It’s hard to remember a time when Facebook wasn’t a part of our every day lives. Now when you meet someone new, you “friend” them. When you want to keep someone from knowing what’s happening in your life, you “defriend” them. When you take pictures at a celebration or on vacation you exclaim, “Don’t worry, I’ll tag you!” When you want to wish a friend a happy birthday, you post to their Facebook wall, maybe you even send a Facebook gift (maybe you even rely on Facebook to tell you when their birthday is).
It’s hard to recall those early days when you had to be a Harvard student to access the site. The gates slowly began to creep open allowing other Ivy League students, and finally anyone with a college email address. Now people of all ages, across the globe need only their email address to access the world’s most talked about social networking site.
What is perhaps the most surprising development in the past 6 years is the way Facebook has impacted business. If you are a consumer facing brand and you do not have a Facebook group or fan page, you do not exist. Consumers are searching for companies and services via Facebook because that is where they spend most of their time online. Businesses have begun to push out major news via Facebook, drive traffic to their Facebook page via television commercials, and even offer special Facebook-only promotions.
Technology writer Jessi Hempel wrote a superb piece for Fortune Magazine, “Facebook Turns 6!” on the six ways Facebook has dramatically impacted our lives.
What is your topic pick for how Facebook has changed the game?
In addition to his post as Chief Executive Officer of a major teaching hospital in a world renowned medical hub, he is also the founder and author of a health care blog called Running a Hospital and is an active Twitter user from the handle @PaulFLevy.
We met with Paul yesterday afternoon to hear about his social media success and naturally, to pick his brain.
Paul began his talk by saying, “All communications from a company should reflect that company’s values.” Agree.
He went on to say that, “At our place, the mission is to treat our patients the way we would want a member of our own family treated.” Agree again. As a side note, Paul continually referred to BIDMC as “our place,” giving a sincere sense of responsibility, community and family to the place he drives into each morning for work.
Given his position on corporate communication, and his company’s mission, in 2006 he decided he’d like to start a blog; a blog that reflected the company’s values and furthered their mission. Thus, Running a Hospital was born.
One of the first blog posts Paul published that caused quite a stir, publically disclosed central line infection rates at the hospital. The hospital staff had set a goal to lower infection rates, and Paul wanted to share their progress. He didn’t ask permission, he just posted it. Does that make you nervous?
The response did something miraculous. Knowing that their success was being publically documented, the medical staff felt an additional resurgence and enthusiasm for meeting their goal. Paul said, “That was the moment I like to say I invented transparency as a management tool.”
Not only did he see the blog as opportunity to motivate and reward his staff, but he had another idea. What if all the other areas hospital also posted their infection rates? Let’s just say, the response was not positive. I believe the word Paul used was “hostile.” No surprise here, as the BIDMC team committed to reducing their rates and sharing their progress, other hospitals felt threatened and exposed. Hello, competitive edge.
While they may have started to position themselves uniquely from the other local hospitals by sharing information on the blog, did it impact their business and revenue?
You bet it did. The Vanguard health system began to send its patients to the BIDMC emergency room instead of a competitor they had long been referring their patients to. This referral shift caused a 10% increase in patient volume. Not too shabby.
You bet. When speaking to reporters at the Boston Globe, New York Times and Wall Street Journal, Paul will frequently begin to tell a story and the reporter will interrupt and say, “I know, I read it on your blog.”
When I asked why he chose to communicate through a blog, Paul asks, “Why wouldn’t I use a tool like this? I can share my point of view with a much larger audience than I ever could via a medium like say, the telephone.” He also goes on to say, “A blog is a lower risk method of communication. There is no risk of being misquoted.” If you are wondering if he really writes each post himself, he says, “I assure you my media team does not write these posts, in fact, I get in trouble for scooping reporters on stories without knowing it! I get the idea to write about something, and I do.”
When asked how patients have responded to the blog, Paul shares that, “Patients seem to enjoy the blog. Several of them have sent me their personal stories and when I ask permission to share the stories via the blog they always say yes. Then they forward it to everyone they know.” I think we’ve all been guilty of that type of family email!
Paul’s social media reach extends far beyond the blog. He is an active Twitter user with over 2,900 followers. He only follows 170 people which he explains are, “people I trust and who I am interested in. Their tweets have become my news stream. Twitter has become my librarian.”
Paul is also an active user of Facebook. In fact, during his talk he encouraged everyone in the room to “friend” him. He shared that he receives comments and messages from employees and friends in their twenties who he would otherwise never hear from via corporate email. He is on Facebook to reach people where they are, via the mode of communication they identify with.
Paul has also worked with his team on pages on the social networking site Grateful Nation. They have an employee challenge to see who can raise the most funds for relief efforts in Haiti. They also have a team running the Boston Marathon and that team has put their fundraising pages on Grateful Nation.
Paul Levy is a man who rather than fear the uncontrollable nature of social media has decided to dive in, learn, create, and share via the myriad of available social media tools and networks.
He has inspired his staff both inside and outside the workplace, he has challenged his competitors, and he has positively impacted his business’ bottom line. Now that’s called running a hospital.
