RaceTalk was lucky enough to catch mild-mannered Tom O’Keefe (better known as the legendary @BostonTweet) in between burritos and assorted Boston goings-on and convinced him to chat with us for a spell to talk about his Twitterlebrity status, social media in Boston, and some other Tom Trivia.
Prior to our discussion, we asked the Twitter community to tweet their questions for Tom using the hashtag #AskBostonTweet. We got some great response, and have included the timestamps for each question in the video below. Enjoy!
Special thanks to Mandy Miller (@AmandaMMiller9) for her awesome, patient camera work.
1:30 Do you use other social media platforms?
2:17 How do you pitch @BostonTweet?
3:15 People can win Groupons by retweeting your tweets. If they retweet Groupon’s tweets, can they win you?
3:45 Where will @BostonTweet go from here?
5:15 Will you release a @BostonTweet-branded fragrance, a la Britney Spears and Khloe Kardashian?
5:30 What causes and nonprofits inspire @BostonTweet?
6:50 Are there @BostonTweet counterparts across the country?
7:44 How many tweets could a Boston tweet if a Boston could tweet tweets?
7:58 Aside from “I’m @Bostontweet,” what pickup line generally works best on women in Boston?
8:36 Have Twitter followers ended up crossing over to real life friends and colleagues?
9:50 After you die, will you submit your brain to the MIT Media Lab?
This is a guest post from Dan Walsh, Account Executive in Racepoint Group’s Waltham office. Follow him on Twitter @DanWalshed.
Natali Morris’s announcement yesterday that she’ll be leaving CNET at the end of April was certainly surprising. Not so much because a popular reporter was leaving an influential news site but because that news site wasn’t Engadget.
In case you haven’t noticed, over the last two months the tech media landscape has seen some turnover… to quickly recap:
February 18 – Senior Associate Editor Paul Miller leaves Engadget
March 30 – Senior Mobile Editor Chris Ziegler leaves Engadget
March 30 – Host of CNET’s Loaded and The Early Show Tech Contributor Natali Morris leaves CNET
Perhaps even more surprising is that each of these reporters left their current gigs without a new (public) home in hand.
Personally I’d like to see them all wind up at GDGT.
For the unfamiliar, GDGT was founded by the formidable tag team of Peter Rojas and Ryan Block (of Gizmodo and Engadget fame) and is somewhere between social network and peer review platform.
It was really Natali’s departure that got me thinking about the possibility that GDGT could launch an editorial team. Currently most of the content on the news tab is linked from other sites. Imagine if they were to hire some of the recent free agents listed above. A mix of professional and crowd-sourced reviews with the sharp commentary of any of the pundits above could quickly propel GDGT into direct competition with CNET and Engadget as the premier destination for consumer tech news and reviews.
With Josh leading the direction of the editorial (without the guiding hand of AOL) and Natali taking the reigns as the producer and creator of a GDGT show, the site would develop more of a mass appeal while remaining true to its roots. In short, it would be a force to be reckoned with.
Two weeks ago RaceTalk was offered the opportunity to read an advanced copy of the book “All the Devils are Here” which is co-written by Bethany McLean and Joe Nocera. We were immediately intrigued given both authors’ extensive history covering business and management in the media.
Bethany McLean is the former editor-at-large for Fortune magazine, a contributing editor to Vanity Fair, and the author of a book titled “The Smartest Guys in the Room.” Her book explores the behind the scenes drama that lead to the collapse of Enron. The book was later turned into a film. According to the Business Insider, McLean will begin a new role as a Wall Street and finance columnist for Slate in the coming weeks.
McLean’s co-author Joe Nocera (who RaceTalk interviewed after his sudden and aggressive call from Steve Jobs) is best known for his expert reporting on management and business for the New York Times. Prior to his current role, Nocera, like McLean, worked as an editor for Fortune magazine. He also wrote regular columns for GQ and Esquire and served as a contributing editor to Newsweek.
In their joint effort “All the Devils are Here” McLean and Nocera take an inside look into the United States financial crisis. The book opens with an eight page of glossary titled “Cast of Characters” to assist readers in remembering who is who. There are also two upfront page of nothing but critical acronyms! From the prologue alone the reader feels a knot in his/her stomach as the poor judgment and incredible greed comes to light.
I don’t want to give away too much for interested readers, but the tone of the book is set very early. In the first chapter we learn that a star at Merrill Lynch, John Breit, finds himself being pushed out because in his role as risk manager he was reporting findings that would slow the “growth” of the business. The reader gets the sinking feeling this is going to be one of the milder stories.
If you’re interested in the decisions and the key players that influenced the eventual topple of the U.S. economy, “All the Devils are Here” is a must read. Written by two of the most knowledgeable business reporters, this is an expertly detailed and analytical account of our nation’s financial demise. You can listen to McLean read an excerpt from the book on this Vanity Fair podcast.
If you find reading a 350 plus page book intimidating, you can experience a visual account of the financial crisis via the documentary “Inside Job” which is currently playing in theaters.
Thank you to Bethany McLean, Joe Nocera and their team for sharing their latest project with us here at RaceTalk. We’re frightened but enlightened.
Back in April I wrote about Jeff Pulver’s 140 Character Conference that was taking place in New York City. I praised the conference and its attendees for providing advice on social media best practices live from the event. The live tweeting was so impressive I felt like I was there in the auditorium.
Yesterday, I actually was in the auditorium as Pulver brought his traveling conference to Boston for the first time. The conference began at 9:00 am and went until 6:00 pm with over 61 speakers on the roster. Each group that took the stage had 10 minutes to share how Twitter and/or the real-time web have impacted their goals professionally and personally. Below, a few highlights from the day:
Jeff Pulver, @jeffpulver – Check out Pulver’s opening remarks to kick off the day:
John Daley, @Boston_Police – Daley, deputy superintendent for the Boston Police, shared that the department is using Twitter to broadcast vital, public safety information to the city of Boston and their broader Twitter followers. The police see Twitter as an effective way to disseminate critical information in real-time. Daley also noted that citizens have begun reporting crimes to the police via Twitter. They tweet updates and photos, typically of crimes they consider “too small” to dial 911. Who knew!
C.C. Chapman, @cc_chapman – C.C. is on a mission. A mission to give dads who blog as much power and recognition as the infamous “mommy bloggers.” During what was by far the most animated speech of the day, C.C. shared his personal quest to force consumer brands to recognize fathers as a key sales demographic. Marketers, pay attention. The dads have wallets too.
Patrick Larkin, @bhsprincipal – Larkin is the principal of Burlington High School where he is trying to bring the school into the digital revolution. In addition to teaching a Web 2.0 class to his students, Larkin is working to educate families on the importance of digital education for students. During his panel, Larkin said, “We need to teach our children to use social media. Without that, the diploma doesn’t mean much.”
Amanda Palmer, @amandapalmer – Palmer, best known as part of the musical group the Dresden Dolls, shared with the audience that, “I was able to ditch my management and my record label to launch an album all via the internet.” She went on to say how her Twitter followers have been incredibly supportive and a resource she didn’t realize would be so critical. She said, “Life is becoming easier, faster and cheaper as we harness the power of social media.” Rock on, Amanda!
Georgy Cohen, @radiofreegeorgy – Cohen is the managing editor of web communications for Tufts University and has one of the best understandings of the power of social media that I have encountered. Not only does she see the value in active social media platforms for the university, but she is consistently engaging with students, staff and alumni to build meaningful relationships. Cohen hit the nail on the head when she said, “We have to be in the ‘now’ because our brands already are, whether we are or not.” I was also impressed by Cohen’s decision to harness the strength of content creation and launch a Tufts website called Jumble (their mascot is the Jumbo) to aggregate all of the best content created by students, staff and alumni. For colleges and university seeking social media best practices, look no further than Tufts.
Chris Brogan, @chrisbrogan – Brogan, a high profile social media player, author and the president of New Marketing Labs, spoke to the group about Twitter and other web applications simply serving as a platform for larger goals. In one of the best quotes of the day he quipped, “No one ever asked Hemmingway what kind of pencil he wrote with. Don’t ask me what blog platform I use! That’s not the point.” View Brogan’s entire talk here:
For more information on the speakers at the Boston 140 Characters Conference, check out my live updates @MollyGaller on Twitter or the #140conf hashtag.
At the close of the event, Pulver said, “This conference is not a tech event, it’s a life event.” Thank you, Jeff Pulver, for a superb day that reminds us all that the next big thing could be just a tweet away.
Last night Racepoint Group hosted an event about social media and its return on investment (ROI). As social media continues to become a larger focal point in public relations and marketing campaigns, it’s critical to understand how to articulate it’s value to clients.
Last night’s event centered around a panel discussion with three social media experts: Larry Weber, Chairman of Racepoint Group, Erik Qualman, author of Socialnomics and Mike Volpe, VP of Inbound Marketing for HubSpot.
After Larry Weber’s opening remarks, Qualman shared how he first dipped his toe into the digital space by sending a company-wide email instead of the standard hard copy memo. View his story here:
Volpe was up next and shared with the group the origins of his marketing career and the way tracking and reporting on ROI is evolving. Watch him provide tips here:
The evening was full of tremendous ideas and recommendations. The five big takeaways from the panel were:
1) Social media is not about technology. It’s about human interaction. It’s about sharing information and making connections. People who are intimidated by the technology aspect of engaging in social media should not view the applications as a hurdle. It’s simply the current mechanism to maintain relationships and reach out to new people.
2) When it comes to tracking social media, its important to focus not only on the quantitative (number of followers, number of re-postings) but also the qualitative. We need to take into account engagement and tone. Qualman said, “If social media is so trackable, we should just have robots running things. The human element is necessary here.”
3) Everyone and anyone can be a content creator, a publisher, a media property. As we shift away from traditional print and broadcast media, both we and our clients have the opportunity to get innovative and create and distribute our own content. Additionally, content creation should not be isolated to the PR and marketing staff. Volpe shared that, “50% of HubSpot employees have written posts for the HubSpot blog.”
4) Although much of PR and marketing is based in the written word, we need to start thinking more visually. We need to tell stories through pictures and videos. We need to make our content more authentic and dynamic.
5) On a personal level, Volpe stated, “The new resume is what comes up in Google when I type in your name.” As digital and social media continue to play an increasingly vital role in our PR and marketing efforts, we too have a digital and social persona, and that is now what employers are most interested in.
Thank you to Erik Qualman and Mike Volpe for joining us at Racepoint Group last night and providing such pragmatic, realistic, useful and inspiring guidance on the social media ROI frontier. Be sure to follow @equalman and @mvolpe on Twitter for real time updates on their social media adventures. You can also view all the live commentary during the event with the #smroi hashtag here.
Shankman started HARO as a Facebook group in 2007 and the following grew so large he took the concept to the web in March 2008 at www.helpareporter.com.
HARO has been acquired by Vocus, Inc. one of HARO’s largest and most loyal advertisers. According the video below of Shankman and Vocus representative, Bill Wagner, nothing about the service will change. HARO will still be free. Shankman will still write up front notes about where is in the world and what he’s up to.
The only thing that will change is that HARO will now grow in new ways, with these additional resources. One example, Vocus plans to expand HARO to other countries.
HARO is a perfect case study of an entrepreneurial idea come to life. Shankman saw a need and created a service. The service grew in popularity and reach and became a direct competitor to long time paid service ProfNet (read RaceTalk’s post about how they could have merged, but didn’t). Now, HARO has been acquired (a major win for Shankman) providing the service with fresh momentum.
Shankman is also employing a critical PR necessity: transparency. As soon as the acquisition was final, Shankman took to the blog not only providing a written update, but a video message. HARO supporters heard the news directly from him, as it happened. This is key in building customer loyalty and trust, which is the cornerstone of a strong brand.
As long time subscribers to HARO, we look forward to being a part of what’s next for this growing service.
Of all the companies looking for a fearless leader to head their social media operations, I have to say this company is an unlikely choice. Not only do they dominate their primary industry, but they’ve branched out into several new frontiers on what seems like a weekly basis. Who is this hyper successful innovator?
None other than web giant Google. No, you didn’t misread that. Google, the number one search engine (sorry Bing, no matter how many products placements you do on Gossip Girl or the Rachel Zoe Project we still can’t be swayed), the creator of the increasingly popular Gmail, the blogging site Blogger and the photo sharing site Picasa is seeking to ramp up their social media presence in two major ways with the help of a new hire.
First, Google wants to build a social media offering uniquely their own. The launch of Google Buzz was met with extreme consumer discontent, and Google doesn’t want to continue playing second fiddle to Facebook and Twitter in the social media space.
Secondly, Google wants to improve the way it incorporates social media into its existing services. Seth Waintraub of Fortune’s BrainstormTech blog wrote, “Google has tried to play ball. They penned a deal with Twitter to embed a feed of related Tweets in its search results, among other moves.” While Google has this one collaboration with Twitter underway, there are a multitude of other options for strengthening their social media capabilities even within their existing services.
Sounds like a serious undertaking for Google’s newest employee. In her piece for GigaOm, Liz Gannes shares the job description being used by Google’s recruiter to find this diamond in the rough:
“This is a new and very strategic position, as Google knows it is late on this front and is appropriately humble about it. In Google’s view, conceptually, there are two ways to tackle social, each impacting who may be successful in this senior post: 1) building an innovative offering specifically in this area; or 2) developing the capability and integrating social into Google’s existing portfolio.”
While Google is on the hunt for this head of social media, there is also the possibility that Google could acquire an influential company in the social space and have that former CEO or president morph into this new set of responsibilities.
What do you think? Can Google find the right candidate to steer them towards social media domination?
Mercedes Bunz of The Guardian had an interesting piece last week on how media companies and newspapers are evolving into technology companies. It opened with a poignant quote from New York Times executive editor Bill Keller (even if you don’t necessarily believe it).
“The New York Times is now as much a technology company as a journalism company.”
While we might expect this sentiment from other forward-looking media outlets, the idea that the Times values technology as much as quality journalism is telling. Of course they’re hardly alone. Every traditional media company is examining the technology opportunities that lie in front of them. Bunz’s piece also looks at the success that CNN had with driving engagement and crowd-sourcing through its iPhone application and specifically its iReport button. Wired magazine drew praise at SXSW for its technological interpretation of a digital magazine on the forthcoming iPad. Everywhere you look there seems to be another media company testing a new technology.
While the “media meltdown” hasn’t directly affected public relations and communications agencies quite like it has media companies, the same focus on technology is pressing for the industry. After all, communications, and marketing as a whole, are tied at the hip to the future of the media industry. Just as technology is becoming more and more an integral part of doing good journalism, technology is becoming more and more an integral part of doing good PR. I’m not just talking about run-of-the-mill uses of existing and mainstream social platforms, such as: Facebook, YouTube, Twitter, etc. I’m talking about re-envisioning how to reach media and more importantly consumers in the digital age. Much in the way the New York Times has to think about the problem.
These are not only the tools and services that agencies should be looking at from vendors, but the technology that they should be investing in to create on their own.
The agencies and practitioners that will be around for the next technology bubble will be those who can honestly say like Keller (without PR spin), “we’re as much a technology company as we are a communications agency.”
Today is the first day of the annual South by Southwest (SXSW) conference in Austin, TX. From all corners of the earth musicians, film makers and techies join forces for a week of round the clock events and celebrations.
This year, taking center stage on the tech side are GPS based social networks. If you are an active Twitter user, you have seen these updates in your feed. Perhaps a friend has announced they’ve become the mayor of Starbucks thanks to Foursquare. These social networks are becoming more popular and their hope is to become widely adopted by the end of this week.
Caroline Waxler wrote a piece today for Fortune magazine’s Brainstorm Tech blog in which she explains that two heavy hitters in the location-tagging social network space, Foursquare and Austin based hometown hero Gowalla, are viewing South by Southwest as the perfect venue to show their network’s superiority. On the head-to-head match up she writes:
“This is so closely watched at South by Southwest not because people feel like they’re witnessing magic but more for two reasons: One, everyone loves a good rivalry and two, South By Southwest attendees by definition love to geek out. (It’s affectionately known as “spring break for nerds.”) And, what better way to do that than to compete over who is the top visitor to the various venues associated with it? Foursquare is even giving out temporary tattoos to commemorate those achievements.”
“For start-up hopefuls, capturing the fancy of the attendees is almost as important as checking out the panels and parties. The high concentration of tech savants supplies a rare opportunity for companies to woo the eyes and clicks of early adopters and influential Twitter users and bloggers capable of elevating their sites and services out of obscurity.”
SXSW runs today through Sunday March 21st and in that time frame Foursquare and Gowalla hope that the heavy hitters in tech will not only adopt their social networks into their daily lives, but spread the word to the masses. One location at a time.
The Facebook vanity URL gold rush is almost upon us with folks across the world setting their iPhone’s for 12:01 a.m. ET Saturday. Well, actually, that’s for most of us.
While Facebook is promoting that everyone will be able to choose a custom URL for their Facebook account at the same time – to easily direct friends, family, colleagues and business contacts to their Facebook profile – they’re giving URL’s away in advance to media and analysts that cover the company.
Unlike a demo in advance of a public announcement, there isn’t really anything for journalists to try out here, so Facebook is really just throwing influencers a bone. In return, they get to improve the relationship and can bet on more coverage around their already-hyped announcement. Caroline McCarthy at Cnet has her new Facebook URL set to go live www.facebook.com/carolinemccarthy (although she didn’t have much say in what it was), and of course Michael Arrington does as well. While it seems like a sweet PR throw-in, statements from Arrington like this, don’t exactly endear themselves to the 200 million plus people that are still waiting in line:
“I feel sort of bad about posting this, since Facebook is actually doing us a favor. But I also think it’s kind of BS that Facebook is giving some people, employees included, first shot at the names. My guilt only extends so far, though. You suckers wait in line. I’m grabbing my name in advance.”
Many of those people still waiting in line are marketers operating brand pages on Facebook (for who, this announcement is a bigger deal). Consumers have been able to personalize their URL’s for LinkedIn, Twitter, YouTube and other sites for some time. While Facebook may be important to them as well, it doesn’t have the marketing implications for them that it carries for brands.
I wrote back in March how valuable the new Facebook fan pages would be for marketers. However, the big thing missing at the time was easily identifiable URL’s. Sure, Microsoft had one and Vitaminwater used their vanity URL incredibly effectively with their TV campaign during March Madness, but these companies had existing business relationships with Facebook (investors & ad buyers). Even a company the size of Cisco, which apparently didn’t have that relationship with Facebook, didn’t have a custom URL for their fan page.
That all changes tomorrow at 12:01 a.m. ET, assuming you have more than 1,000 fans following your page (and did so before May 31). From Facebook:
“Your Facebook Page must meet two requirements: it must have been live on Facebook prior to the May 31, 2009 cut-off date and have had a minimum 1,000 fans at that time. This limitation is temporary. All Pages created after May 31, 2009 or that had less than 1,000 fans on that day will be eligible to claim usernames on Sunday, June 28, 2009.”
So while the Facebook fan page managers for Cisco, Salesforce.com and Mint.com can create a vanity URL at 12:01 a.m. ET tomorrow, other brands will have to wait until June 28th. It does seem fair in most senses. Those that have taken advantage of pages for their marketing since March and have a grown a real following are being rewarded in advance.
However – on the other hand – some brands that have been very active, but may not have huge followings (b-b brands rather than b-c brands) are being penalized. Those that are being forced to wait can protect their company against brand infringement by filling out this form, which Facebook is providing.
The companies making the move to an identifiable URL tomorrow with the masses will find it much easier to market their destination within Facebook, which will likely lead to more companies using the interactive experience as their de-facto corporate Website.
