Author Archive


Li Moves Back Reuters, Gelles to FT’s NYC Bureau

By Kyle Austin

Li (left) will return to Reuters, while Gelles (right) will replace him in the FT’s NYC Bureau

Kenneth Li is headed back to Reuters. Li, the former global correspondent for Reuters,  who has served as a media correspondent the last two years at the Financial Times, will take on the role of Editor-in-Charge of Technology, Media and Telecoms for Thomson Reuters.

During his previous time at Reuters, Li reported on Time Warner and Comcast’s takeover of Adelphia and correctly predicted Rupert Murdoch would continue to monetize WSJ.com after announcing he would make it a free site. He also co-founded Reuters popular business-sector blog “MediaFile,” which highlights the intersection of media and technology.

While at the Financial Times, Li worked under media editor Andrew Edgecliffe-Johnson, who noted to Li via Twitter that the FT will miss him “and not just for his superior suits and peerless coiffure.”

With Li’s departure, the Financial Times will move David Gelles, a technology reporter currently within their San Francisco Bureau, to New York to cover U.S. media.

2 comments August 24th, 2010

Are Infographics the New Slide Shows?

By Kyle Austin

Infographics are quickly becoming a media and public relations industry buzz word / topic. Why you ask? Two major reasons. As corporations continue to shift into their role as media companies and content curators, they’re realizing the opportunity to package interesting data to the media and consumers in new ways. More importantly, media organizations and editors are now focusing on finding new ways to engage their readership. Infographics happen to solve both of these problems by packaging data in a way that makes it both engaging and easy to read.

A few weeks ago I sat down with Sam Whitmore of Sam Whitmore’s Media Survey for Racepoint Group’s video newsletter to discuss how brands and agencies can leverage infographics and why they’re becoming the “new slide shows” for media outlets desperate for engaging content. While Sam cautioned that infographics aren’t B-roll (most media outlets like to play a role in building them), he did pass along some interesting insight into how PR practitioners and marketers can leverage the media’s interest in this new category of content.

For more insight on infographics, along with the latest news and trends in marketing, PR and communications in the technology space subscribe to Racepoint’s “The Point: Tech Edition.

17 comments July 7th, 2010

Google Personalizes Its News Stream

By Kyle Austin

As the de facto aggregator and home of what is news in the digital age, Google News plays an integral role in publicly determining the biggest news of the day, hour and minute. For publicists, marketers and brands, it’s also a public viewing area for observing and measuring brand mentions, message penetration, etc. For most stories, a Google News’ alert is the first sign that a piece has gone live.

Those alerts and the homepage layout got a little more personal today, with Google launching “News for You.” News for You allows you to filter and dictate the stream of news headlines you see, based on your interests. Think of it as your Facebook stream and the ability Facebook gives you to tailor the “status updates” and posts you receive from friends. To improve the personalization of the news stream Google is providing an “Edit personalization” box, which allows you to specify your interest in different news categories — Business, Health, Entertainment, Sci-Tech, etc.

In addition to those personalization features, Google is also adding functionality today to share story clusters with other people via email, Buzz, Google Reader, Facebook and Twitter. These news clusters are common around big news and of course product launches,  and gives you the ability to quickly see different headlines and views on the same story (like techmeme). After a few years of copying and pasting these news clusters in sharing with colleagues and clients, the addition is music to my ears. To do so today, you can simply select the drop-down menu marked by an arrow on the top-right of each story cluster.

4 comments July 1st, 2010

Behind Rolling Stone’s Profile on Gen McChrystal and the Dangers of the Freelance Reporter

By Kyle Austin

Newsweek’s Jonathan Alter Discussing the McChrystal Mess on MSNBC

Somewhat lost in the full blown media storm around Rolling Stone’s “Runaway General” profile of General McChrystal that ended up costing him his job yesterday, and could be a turning point in President Obama’s attempt to fix the situation on the ground in Afghanistan, was how this all played out behind the scenes. How could someone as bright as McChrystal open the door to this controversy with seemingly no regard for what he was saying to an embedded,  freelance reporter with a tape recorder in hand? What was his staff thinking? Was he trying to get fired?

Michael Hastings, the freelance reporter for Rolling Stone who compiled the profile (who is still in Afghanistan BTW), discussed some of those details in an interview with his former news weekly yesterday. And, surprisingly, it only took one email to get access to Gen McChrystal:

“I was Baghdad correspondent for NEWSWEEK for two years, and I left the magazine after covering the elections. I wrote a piece for GQ before Obama took office that raised some serious questions about the direction we were taking in Afghanistan. So it was something I wanted to be writing about. I saw General McChrystal and his new strategy as a way to look at our Afghan policy to see if it’s working or if it’s a totally insane enterprise. I met with editors at Rolling Stone, they seemed into the idea, so I e-mailed McChrystal’s people. I didn’t think I was going to get any access at all. It’s one of those strange journalistic twists. They said yes, come on over to Paris to spend a couple days with us.”

Why McChrystal’s aides and most likely Duncan Boothby, a senior media aide (who has since resigned as well), gave access so easily is puzzling. Surely, McChrystal also weighed-in on the final decision, but why wasn’t there more consideration of the potential risks in opening the door to an outsider who had previously questioned the strategy in Afghanistan? Perhaps, McChrystal, who has never shied away from the spotlight, saw an opportunity to illustrate once and for all that the President’s strategy / lack of support wasn’t working in Afghanistan? McChrystal stunned the White House back in September of 2009 by making his 66-page recommendation for more troops public – noting that the United States could loose the war there if they didn’t get more troops. At the time, he went on 60 Minutes to get his point across.

His willingness to open-up this time around led Politico to publish this stanza yesterday in covering his resignation , which questions his media savvy and the decision to open the door to a risky, freelance reporter:

“McChrystal, an expert on counterterrorism and counterinsurgency, has long been thought to be uniquely qualified to lead in Afghanistan. But he is not known for being media savvy. Hastings, who has covered the wars in Iraq and Afghanistan for two years, according to the magazine, is not well-known within the Defense Department. And as a freelance reporter, Hastings would be considered a bigger risk to be given unfettered access, compared with a beat reporter, who would not risk burning bridges by publishing many of McChrystal’s remarks.”

The stanza or graph, truly gives you an inside look at what goes on behind the lines and the balance a beat reporter must take in building relationships and balancing what they put out in print with the effect it will have on their future access, and how it doesn’t really apply when working with a freelance writer (or columnist for that matter). In fact, it was such an inside-baseball look that Politico pulled the graph later in the day, likely because they were scared of the scorn they’d take from fellow reporters on the White House beat.

Whether Hastings was far riskier than a typical beat reporter or not, the biggest mistake made by McChrystal and his staff was not having a cohesive objective going in. Or at least not appearing to. What was their objective for the profile? Why did they let Hastings tag around for a bar crawl in Paris and spend even more down-time with them as Volcanic ash grounded in them in Paris? If you’re going to agree to any interview, and especially to a profile of this magnitude, you better have a cohesive game plan going in that sets clear ground rules for you, your staff and the reporter. Perhaps a commander of General McChrystal’s ilk couldn’t bring himself to fear something as harmless as an embedded, freelance reporter. Unfortunately, in this case, the reporter was more dangerous than the enemy he was battling on the ground in Afghanistan on a daily basis.

7 comments June 24th, 2010

David Kirkpatrick’s Facebook Effect – An Inside Look at the Media’s Pursuit of FB

By Kyle Austin

Live many other “reviewers,” I recently wrapped-up reading an advanced copy of David Kirkpatrick’s “the facebook Effect” (Simon & Schuster) that is now on newsstands nationwide. The first thought that came to mind in wrapping up was, “that was detailed” followed by “it’s the de-facto Facebook biography from here on out.” It was truly a great read.

I had joked with David awhile ago that he better get better access to Facebook for his book than Steve Levy is getting with Google right now for his book and he undoubtedly delivered. Levy, it seems, would have to live with Larry and Sergey year round to match the access it appears Kirkpatrick got to Facebook CEO Mark Zuckerberg. The former Fortune scribe, who is also launching his own conference / media company (more on that another day), has always gotten executives to open up and he clearly used that quality to bring some new Facebook stories to light throughout the book.

Others have covered the ins and outs of the book, which really gets at Facebook’s social and cultural significance,  but I was most interested in the new rocks he turned over in looking at Facebook’s affect on the media. Here’s a few of the juicy nuggets. Go buy the book for more!


5 comments June 10th, 2010

Apple Pulls Pulse News Reader from iPad after Times Objects, Then Reposts

By Kyle Austin

On June 1, Brad Stone of the New York Times wrote an almost glowing review of the Pulse news reader on the iPad. A week later his parent company forced Apple to take the application off of iTunes because it allowed users to view New York Times Co. content (nytimes.com and boston.com) within the application. And with that, we have the first debate around monetizing content in the tablet-era.

In essence the New York Times Co. is objecting to Pulse creators (two Stanford graduate students) using the company’s RSS feed on the iPad. Something that has been done for years on all sorts of devices (i.e. Google Reader). The problem it seems in this case is the creators had been so successful with that app that it had risen to number one on the paid, iPad application store for some time and they’ve made more than $40,000 in doing so. Steve Jobs even praised the innovation of the application at Apple’s WWDC, before he received a letter from the Times Co. With their own FREE, iPad app, the Times Co. wants a piece of the pie.

However, while the Times Co. sticks with its current position, Kara Swisher, who sat down with the two creators of the app in the video above, notes in an update that they  resubmitted Pulse yesterday without the Times’ RSS feed included and it is now on-sale again on the iTunes store. For the time being, anyways.

4 comments June 9th, 2010

NYC Seeks Social Media Mayor

By Kyle Austin

Following in the footsteps of Google and perhaps Hugo Chavez, New York City is looking to hire a “mayor” for social media to activate digital initiatives that push the city’s policies into the digital sphere. The position, Chief Digital Officer, is being offered by the Department of Information Technology and Telecommunications.

The job pay will pay between $57,000-$125,000, and according to the opening listing it will entail:

“Managing and presenting a consistent and comprehensive new media face for the City of New York; coordinating with City agencies in the promotion of initiatives via new media tools; working with the Department of Information Technology and Telecommunications (DoITT) to improve the design and content of NYC.gov to increase usability and make relevant information more accessible.”

It is believed to be the first city or city administration to seek a CDO and should be a sign of things to come. As community and consumer relations evolve in the digital age, the need for CDO’s (a position now popular in the private sector) becomes as important as having a press secretary.

Got any good candidates for Mr. Bloomberg? Maybe someone at Bloomberg?

3 comments June 4th, 2010

Bartz with Arrington – A PR #Fail for Yahoo!?

By Kyle Austin

While it’s hard not to take pleasure in anyone telling Michael Arrington the way it is, Yahoo! CEO Carol Bartz’s run-in and f-bomb dropping with Arrington earlier this week at the TechCrunch Disrupt conference undoubtedly made PR folks squeamish.

But it got me thinking. A few year’s ago, you could wrap this one into a case study for how not to fall for a reporter’s baiting. You don’t see on camera that Arrington asked Bartz if her marketing pitch about Yahoo’s strengths relative to rival Google was “BS.” After-all this is what Arrington wanted to get from Bartz. A public, unsavory reaction that could draw more attention to his interview and the conference.

He got it and more, but was it a PR #fail for Yahoo!? While there were those who quickly berated Bartz for her comments as too publicly defensive, rough, knee-jerk and unbuttoned, others were quick to back her comments as “refreshing.”

At the very least her passion for defending Yahoo! bears resemblance to the passionate  way Steve Jobs defends Apple. Yes, he’s not dropping f-bombs on camera in public settings, but it is refreshing to see CEO’s so passionate about their company’s position that they respond to questions, without vetting their words through their team and consultants. And the media, traditional or otherwise, love it.

I’m not saying executives should go off their rocker like this more often (not everyone has Jobs or Bartz make-up or power), but sometimes being yourself in the right moment can come across as a positive thing in the social media age. Every company wants and needs to be reputable, believable and trustworthy in the digital age – should executives be any different??

Carol Bartz is most believable as someone who shoots straight.

3 comments May 26th, 2010

Why Technology News is Twitter-Driven

By Kyle Austin

Image courtesy of PEW Research Center’s Project for Excellence in Journalism

Pew Research Center’s Project for Excellence in Journalism released a year’s worth of data yesterday on the top news stories discussed and linked to on blogs and social media pages, and seven months’ worth on Twitter. The study, New Media, Old Media, returned some very interesting findings on the differences between what the most popular story is for mainstream news outlets versus what the top news story is on social mediums. In addition it turned out some interesting data on the difference between what headlines draw crowds on these new social mediums.

The study examined the blogosphere and social media by tracking the news linked to on millions of blogs and social media pages tracked by Icerocket and Technorati from January 19, 2009, through January 15, 2010.  It also tracked the videos on YouTube’s news channel for the same period. It measured Twitter by tracking news stories linked to within tweets as monitored by Tweetmeme from June 15, 2009, through January 15, 2010.

Of the 29 weeks that PEW tracked all three social platforms, blogs, Twitter and YouTube, the different mediums only shared the same top story just once. That was the week of June 15-19, when the protests that followed the Iranian elections. When you dive deeper into the differences between the social mediums you can also see that each has a certain personality associated with its user-base.

The clearest example of that was illustrated by the popularity of technology news on Twitter. More than 40 percent of stories linked to on Twitter were technology related. Meanwhile only eight percent of stories on on blogs were technology related and only one percent of stories in the mainstream press and on YouTube were technology related. These findings may have been expected in 2008, with early adopters driving Twitter’s use, but it is surprising that technology stories are so popular and prevalent today, as Twitter stretches its mainstream appeal. Comparatively only six percent of the stories linked to on Twitter were focused on politics.

Meanwhile political news and foreign events dominates the other mediums, with 29 percent of stories on blogs, 47 percent of stories on YouTube and 24 percent of the newshole at mainstream news outlets being political or foreign event focused. Stories linked to on Twitter also have much shorter shelf life’s.  On Twitter, 72% of lead stories are no longer on the top linked to list after three days, and more than half (52%) are on the list for just 24 hours.

There are also numbers within the research that offer a contrarian view to the idea of news items bubbling up from Twitter, to the blogs, to the mainstream press. Across the entire year studied, just one particular story or event – the controversy over emails relating to global research that came to be known as “Climate-gate” –  became a major item in the blogosphere and then, a week later, gained more traction in traditional media. Twitter is even less tied to the mainstream press in terms of drawing attention to stories and distributing information from mainstream outlets. Nearly 40 percent of the links on Twitter went to web-only news sources such as Mashable and CNET.

What all this means is hard to say. It will be certainly be interesting to see how it changes over time. However, in terms of those seeking to gain attention in the Twittersphere and with technology influencers, they should takeaway:

  1. Twitter drives the technology news-cycle. If stories linked to on Twitter were cross-referenced with Techmeme, the technology Website of record, they’d likely be very similar. Therefore if you want your news to drive the technology agenda, it better make the trending topics on Twitter.
  2. Like the platform itself, Twitter news and attention moves in real-time, on the 1,440-minute news-cycle. You may capture attention, but it won’t be for very long.
  3. Don’t count on the news bubbling up. While you may reach technology influencers on Twitter, this data “echoes” the thought that Twitter can be an echo-chamber of technology advocates.

10 comments May 24th, 2010

What’s on TV? Just “Google it”

By Kyle Austin

For years now, start-ups and technology disruptors have been trying to change the  television viewing experience. Mark Cuban was hypothesizing about the death of channels, with the introduction of Internet TV in the United States in 2005. However, other than a lot of visions and aspirations the market hasn’t really caught on. Change you see, doesn’t really apply to the television industry. After the “Golden Days” of television that saw a man walk on the moon the industry has been set in decades of stodginess with little or no change — innovation shifting to bigger and better things, with all eyes eventually falling on the Internet.

However, with the introduction of Google TV today, which joins the likes of Apple, AT&T and Microsoft in trying to champion Internet Protocol Television (IPTV), there may finally be enough momentum to trigger the Internet to TV avalanche. An avalanche that some analysts believe will lead to million global IPTV subscribers by 2013.

The innovation desperately needed in the television industry is replication of the Internet innovation in search and discovery that has occurred over the last decade. And, there’s probably no better company to replicate that than Google. With more video content and channels available than ever before before, watching and searching for video content between siloed channels, cable and satellite operators just doesn’t make sense. It’s a closed structure that would be like searching and enjoying the Internet without, well, Google.

Of course the introduction of this type of technology on pre-boxed televisions from Sony and others could also mean the holy grail of television advertising, which Google is really interested in. Advertisers have been seeking and gaining access to millions of consumers shifting to the Web to enjoy video content and technologies including personalization and speech-to-text solutions have enabled them to target these consumers with targeted advertorial better than they ever could through televisions. If “Googling” goes to the tube, these technologies and Google’s own AdWords’ system will be right behind it.

3 comments May 20th, 2010

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