Everyone hates paying extra money to check a bag when flying, but a group of US soldiers returning home from Afghanistan recently were particularly irked.
According to the soldiers, the US Army has an agreement with Delta in place where they can check 4 bags (Delta claims the 4 bag policy was for first class passengers only, but has since changed their policy so any soldiers can check 4 bags). Each soldier was charged $200 to check their 4th bag, which one soldier was carrying the weapon he was issued by the US Army.
While on their flight home, two US soldiers made a video and posted it on YouTube, explaining their frustrations with Delta. While the video doesn’t have a significant number of views yet, it is quickly gaining attention, and Delta decided to put out this fire before they had a United Breaks Guitars situation on their hands. Since the video was published, Delta says they have changed their policy so that any US soldier can have 4 bags on a flight.
The debate about which party misunderstood the policy can be determined by Delta and the US Army. However, Delta deserves kudos for understanding the power that this video could have, and acting swiftly to resolve the issue before it got out of hand.